If you are dissatisfied with any of our Products for any reason, we will refund the amount paid for the Product(s) in your most recent delivery (if you received a discount, then the amount we will refund is the discounted price) if you provide notice to us as described below.
Refund requests must be made directly to us at hello@thieves.coffee within 30 days of the date of shipment by THIEVES. If we ask you to do so, you must return the Product(s) in accordance with the instructions which we give you. We are not liable for Products that you return to us that are damaged or lost in transit to THIEVES, so we advise you to return your Product(s) using a tracked delivery method.
Promptly following THIEVES’S receipt of your request (typically within five (5) business days), or, if applicable, promptly following return of your Product(s), THIEVES will credit the amount paid for the returned Product(s) (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, THIEVES does not control when a specific Payment Method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback.
We will not provide a refund for a request that is received by THIEVES more than 30 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. For Coffee machines, coffee grinders, brewing equipment, accessories and other hardware products may be returned for a change of mind within 30 days from the date of shipment.Â
- the product is completely unused and has not been operated, tested, filled with water, coffee or any other substance;
- the product remains unopened and in its original sealed packaging;
- all original packaging, accessories, manuals, promotional items and components are included;
- the product and packaging are in new, unused and resaleable condition; and
- proof of purchase is provided.
Once a coffee machine, grinder or other hardware product has been opened, used, operated or tested, we do not accept returns or provide refunds for change of mind, dissatisfaction with the product, preference for another product, or where the customer no longer requires the product.
Customers are responsible for any return shipping costs associated with an approved change-of-mind return. Original shipping, delivery and handling charges are non-refundable.
All returns must be approved by Thieves Coffee before being sent back to us. Products returned without prior approval may not be accepted.
Nothing in this clause excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Where a product is faulty, defective, unsafe, not as described, or otherwise fails to comply with a consumer guarantee under the Australian Consumer Law, the customer's rights and remedies will apply regardless of whether the product has been opened or used.
Our goods come with guarantees that cannot be excluded under certain laws. The benefits and limitations set out above are in addition to all other rights and remedies that you have under applicable law and do not limit, exclude or restrict your rights which cannot be limited, excluded or restricted under applicable law, including the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth).