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FAQ

Monthly Subscriptions

What is fresh coffee?

Always! We deploy what we call our ‘just-in-time’ roast and delivery process. Every partner roaster we feature roasts as close to the shipment date as possible, where it arrives in our warehouse the next morning. We then ship out that afternoon, with Australia Post collecting at the end of the day. Depending on where you live, the time spent in transit is the natural coffee de-gasssing period, making it ideal to drink as soon as it arrives. All orders over 250g are split into 250g bag lots. For example, a 1kg subscription will be 4 x 250g bags. This keeps the additional coffee fresher for longer.

Can I customise my grind size?

Yes you can customize your grind size when signing up or by editing your monthly dispatch in the manage account section. For all pre-ground coffee options the monthly feature roaster will determine the best grind size according to your coffee preference. Thieves recommend that you purchase your own grinder check out our store here.

Can I “split” my order into part espresso roast, part filter roast?

Yes, you must have a baseline subscription of at least 250grams at any preference and then you can add an additional bag of another roast.

I’m not sure what coffee to order, how do I find out?

Espresso Roast is more espresso machines & stovetops. It is also the best option if a customer is unsure. Espresso roast is often roasted a little darker for balance and consistency. Filter Roast is for those who prefer lighter and fruiter varieties. Perfect for those using filter brewers, Moccamaster, Aeropress & more. If you’re an enthusiast you’ll likely prefer the filter. Both roasts come as whole beans or ground. Check out more here.

How do I manage my subscription?

Click here to login to the portal where you can manage your subscription, pause, skip a month, upgrade, change your address and change billing details.

What if I didn’t receive my coffee? 

First we advise to check your email tracking link or log into your manage account function. We then suggest to check that you provided the full correct address and that no one has accepted your parcel & checked the premises. If all else fails please email our customer support team at hello@threethousandthieves.com.


General

How much is shipping?

Shipping is free Australia Wide for only the coffee subscription membership this does not include once coffee purchases, international delivery, store accessories or machines.

Do you offer one off gift packs?

We do. Just click here or on the ‘Gifts’ header on our website and see our selection of gift packs available.

What is a gift box compared to a gift subscription?

Our gift boxes are a one-off order which contains added on extras i.e. (Coffee cups, accessories etc.) Our gift subscription is an ongoing coffee delivery where you can choose for it to last up to 3, 6 or 12 months.

Do you accept returns?

We do not accept returns on coffee or perishable items. Under most circumstances we will replace any coffee or merchandise that has been damaged in transit. Simply email customer service at hello@threethousandthieves.com including a photo & description of the product.

What Is Your Refund Policy?

Please see our Returns Policy Page.

Can I choose a flavour profile that matches my palette?

At this stage the feature roaster presents the palette and profile of their selected roast. Sometimes a fruity filter roast, sometimes a delicious espresso blend - one thing you can look forward to is an eclectic and inspirational delivery of flavours and experiences that will arrive at your door every 30 days. We welcome all feedback via email or on our socials. Alternatively you can also contact the roaster directly. Our coffee subscription is a discovery service that helps you find your preference and develop your palette, we encourage you to explore each feature roaster before and after their feature month.